What we're about

Improve Your Operations

Whether you’ve got 100 technicians or one, improving operations is extremely valuable


Kaizen: Continuous Incremental Improvement

When I engage a new client for coaching, there’s one thing that always jumps out: Everyone needs to improve SOPs. Whether you’ve got 100 technicians or one, improving operations is extremely valuable.
Well . . . We’ve got you covered!

Starting with my very popular SOP Friday blog posts at blog.smallbizthoughts.com, I’ve created hundreds of SOPs for small and medium sized IT service providers.

Some of these are in my books – all FREE inside the Community. Some are stand-alone SOPs – all free inside the Community. Some are built into our 3-part mini class (Yes, all free in the Community).

I eat, sleep, and breath SOPs. I’ve put massive checklists into the Community. Thousands of pages of checklists!

. . . Plus hundreds of SOP videos.

Of course these all need to be fine-tuned for your business, your brand, your clients. But it’s a LOT easier to edit a sample SOP than a blank page!

All of the tools you need to
improve operations are inside the Community


Improve Your Operations

A few resources you’ll find inside the community to help you hire the right people

Of course, you'll also have unlimited access to:

Live Classes

Focused 100% on SMB IT Consutlants

Exclusive inside the community or at a discount (up to free!) at greatlittleseminar.com

Member Networking & Forums

Private messaging and forums to meet with peers, swap advice and share successes led by community leaders


We have an overwhelming amount of information. SO, we've created Roadmaps to help your team get what they need fast. You'll find highlighted resources and tips on the best place to start.

Exclusive Content

Early access to brand-new resources

Access to content not available anywhere else at any price

Total Access

Unlimited access to Karl's entire library in all available formats. Plus - meet and get personal advice from Karl on regular member calls and more

Member Discounts

• Great Little Seminar
• Paperback editions of Karl's collection
• Bigger Brains
• and more!

Become our Newest Member

Join the leading content-rich community for MSPs, VARs, IT resellers, computer consultants, and everyone supporting IT services in the SMB market. *We are 100% committed to your success* That's literally why we exist!

Brand New Membership!


Perfect for one-person ITSPs who don't need all-inclusive training at ITSPU.


per year

Only available as annual membership

Community Plus

Perfect for one-person or small-team ITSPs looking to jump-start their business


per year

Or, choose the monthly split-pay option:
$129/month for 12 months

Team Plus

Perfect for teams wanting easy, inclusive access to all resources, events, and training.


per year

Only available as annual membership

*You’ll lock in your rate for life, as long as you continue to renew. Prices increase every 12-18 months as needed, but your price will stay the same.

**ITSPU: IT Service Provider University provides training and certification courses delivered by IT Industry Experts to improve your professionalism and your bottom line. Non-members can register for classes for $399/class. Members register for classes free according to the membership benefits.

***ITSPU Certifications certify members as Certified Professionals. They are earned by completing one class and the related certification exam. If passed, students receive a digital badge and printable certificate. Non-members can take certifications for $199/cert. Members get 1 or 2 for free according to the membership benefits, and additional certifications half off.