If you've got (and follow) good Standard Operating Procedures, your Service Delivery will have no choice but to follow
I literally wrote the book on that!
Well, several, really.
The Managed Services Operations Manual – 4 volume set – is included at no additional charge to Community members. In both PDF and audio formats.
One of these books is 100% focused on running the Service Department. Another is 100% focused on delivery service to end user clients.
Just this resource is over 1,100 pages plus massive downloads.
. . . But that’s the tip of the iceberg. If there’s one thing you’ll find here, it’s SOPs – standard operating procedures. All of them based on real world experience from years running a successful IT business.
All of the tools you need to
improve your service delivery are inside the Community
A SNEAK PEEK AT THE RESOURCES
Improve Your Service Delivery
A few resources you’ll find inside the community to help you get your service delivery on track
Of course, you'll also have unlimited access to:
Live Classes
Focused 100% on SMB IT Consutlants
Exclusive inside the community or at a discount (up to free!) at greatlittleseminar.com
Member Networking & Forums
Private messaging and forums to meet with peers, swap advice and share successes led by community leaders
Roadmaps
We have an overwhelming amount of information. SO, we've created Roadmaps to help your team get what they need fast. You'll find highlighted resources and tips on the best place to start.
Exclusive Content
Early access to brand-new resources
Access to content not available anywhere else at any price
Total Access
Unlimited access to Karl's entire library in all available formats. Plus - meet and get personal advice from Karl on regular member calls and more
Member Discounts
• Great Little Seminar
• Paperback editions of Karl's collection
• Bigger Brains
• and more!
Become our Newest Member
Brand New Membership!
Perfect for one-person ITSPs who don't need all-inclusive training at ITSPU.
$799
per year
- Unlimited access to Resource Library
- Weekly Recorded Member Calls
- Monthly Live Roundtables
- Exclusive discounts to SBT Events & more
- Locked-in rate*
- 1 Login
- 1 Five-Week Class per year at IT Service Provider University**
- 1 Certification Exam per year at ITSPU***
Only available as annual membership
Perfect for one-person or small-team ITSPs looking to jump-start their business
$1299
per year
- Unlimited access to Resource Library
- Weekly Recorded Member Calls
- Monthly Live Roundtables
- Exclusive discounts to SBT Events & more
- Locked-in rate*
- 1 Login
- Unlimited Class Pass at IT Service Provider University**
- 3 Certification Exams per year at ITSPU***
Or, choose the monthly split-pay option:
$129/month for 12 months
Perfect for teams wanting easy, inclusive access to all resources, events, and training.
$3599
per year
- Unlimited access to Resource Library
- Weekly Recorded Member Calls
- Monthly Live Roundtables
- Exclusive discounts to SBT Events & more
- Locked-in rate*
- 10 Logins -- invite your team!
- Unlimited Class Pass for your team at IT Service Provider University**
- 3 Certification Exams per team member per year at ITSPU***
- Private team workshop opportunities
Only available as annual membership
*You’ll lock in your rate for life, as long as you continue to renew. Prices increase every 12-18 months as needed, but your price will stay the same.
**ITSPU: IT Service Provider University provides training and certification courses delivered by IT Industry Experts to improve your professionalism and your bottom line. Non-members can register for classes for $399/class. Members register for classes free according to the membership benefits.
***ITSPU Certifications certify members as Certified Professionals. They are earned by completing one class and the related certification exam. If passed, students receive a digital badge and printable certificate. Non-members can take certifications for $199/cert. Members get 1 or 2 for free according to the membership benefits, and additional certifications half off.