What we're about

Improve Your Service Delivery

It all starts with a good SOP 

Service Delivery

If you've got (and follow) good Standard Operating Procedures, your Service Delivery will have no choice but to follow

literally wrote the book on that!

Well, several, really.

The Managed Services Operations Manual – 4 volume set – is included at no additional charge to Community members. In both PDF and audio formats. 

One of these books is 100% focused on running the Service Department. Another is 100% focused on delivery service to end user clients.

Just this resource is over 1,100 pages plus massive downloads.

. . . But that’s the tip of the iceberg. If there’s one thing you’ll find here, it’s SOPs – standard operating procedures. All of them based on real world experience from years running a successful IT business.

All of the tools you need to
improve your service delivery are inside the Community


Improve Your Service Delivery

A few resources you’ll find inside the community to help you get your service delivery on track

Of course, you'll also have unlimited access to:

Live Classes

Focused 100% on SMB IT Consutlants

Exclusive inside the community or at a discount (up to free!) at greatlittleseminar.com

Member Networking & Forums

Private messaging and forums to meet with peers, swap advice and share successes led by community leaders


We have an overwhelming amount of information. SO, we've created Roadmaps to help your team get what they need fast. You'll find highlighted resources and tips on the best place to start.

Exclusive Content

Early access to brand-new resources

Access to content not available anywhere else at any price

Total Access

Unlimited access to Karl's entire library in all available formats. Plus - meet and get personal advice from Karl on regular member calls and more

Member Discounts

• Great Little Seminar
• Paperback editions of Karl's collection
• Bigger Brains
• and more!

Become our Newest Member

Join the leading content-rich community for MSPs, VARs, IT resellers, computer consultants, and everyone supporting IT services in the SMB market. *We are 100% committed to your success* That's literally why we exist!

Brand New Membership!


Perfect for one-person ITSPs who don't need all-inclusive training at ITSPU.


per year

Only available as annual membership

Community Plus

Perfect for one-person or small-team ITSPs looking to jump-start their business


per year

Or, choose the monthly split-pay option:
$129/month for 12 months

Team Plus

Perfect for teams wanting easy, inclusive access to all resources, events, and training.


per year

Only available as annual membership

*You’ll lock in your rate for life, as long as you continue to renew. Prices increase every 12-18 months as needed, but your price will stay the same.

**ITSPU: IT Service Provider University provides training and certification courses delivered by IT Industry Experts to improve your professionalism and your bottom line. Non-members can register for classes for $399/class. Members register for classes free according to the membership benefits.

***ITSPU Certifications certify members as Certified Professionals. They are earned by completing one class and the related certification exam. If passed, students receive a digital badge and printable certificate. Non-members can take certifications for $199/cert. Members get 1 or 2 for free according to the membership benefits, and additional certifications half off.