If you've got (and follow) good Standard Operating Procedures, your Service Delivery will have no choice but to follow
I literally wrote the book on that!
Well, several, really.
The Managed Services Operations Manual – 4 volume set – is included at no additional charge to Community members. In both PDF and audio formats.
One of these books is 100% focused on running the Service Department. Another is 100% focused on delivery service to end user clients.
Just this resource is over 1,100 pages plus massive downloads.
. . . But that’s the tip of the iceberg. If there’s one thing you’ll find here, it’s SOPs – standard operating procedures. All of them based on real world experience from years running a successful IT business.
All of the tools you need to
improve your service delivery are inside the Community
A SNEAK PEEK AT THE RESOURCES
Improve Your Service Delivery
A few resources you’ll find inside the community to help you get your service delivery on track
Managing the Service Board
Managed Services Operations Manual – Vol. 3
Managed Services Operations Manual – Vol. 4
Most Managed Service Providers only use 10-20% of the capabilities PSA systems. This costs you money because you have the tool to run everything in your business more effectively. But if you don’t put the right information into the tool, then you can’t get the reports you need to improve your business.
This course covers the daily operation of a managed service business – or any IT shop with a service board and a one or more technicians who execute the service. It assumes you have a service board or PSA (Professional Services Administration) and a service manager.
Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups
- Class
- Book #1
- Book #2
Of course, you'll also have unlimited access to:
Live Classes
Focused 100% on SMB IT Consutlants
Exclusive inside the community or at a discount (up to free!) at greatlittleseminar.com
Member Networking & Forums
Private messaging and forums to meet with peers, swap advice and share successes led by community leaders
Roadmaps
We have an overwhelming amount of information. SO, we've created Roadmaps to help your team get what they need fast. You'll find highlighted resources and tips on the best place to start.
Exclusive Content
Early access to brand-new resources
Access to content not available anywhere else at any price
Total Access
Unlimited access to Karl's entire library in all available formats. Plus - meet and get personal advice from Karl on regular member calls and more
Member Discounts
• Great Little Seminar
• Paperback editions of Karl's collection
• Bigger Brains
• and more!
The Small Biz Thoughts Technology Community is the leading content-rich community for MSPs, VARs, IT resellers, computer consultants, and everyone supporting IT services in the SMB market.
*We are 100% committed to your success*
That’s literally why we exist!
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Annual
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